If you don’t like an item, we guarantee to take it back provided it is unworn, the label is still attached, it is returned in the original packaging and we receive it within 14 days.
If you wish to return an item, please fill out the form enclosed with your order and provide the following information:
- Name and address
- List of items returned
- Bank account information for refunds if applicable
Once complete, please put the form in with the items you are returning. Use the box in which you received the delivery and make sure that every item is well packed in the original packaging.
If your return your order from within Germany we will pay the costs of return delivery for you. For this, please request a franked parcel stamp free of charge by e-mailing us at firstname.lastname@example.org an. We will then e-mail you the parcel stamp as a PDF file. Print the file and affix the parcel stamp to the outside of the box so that it is clearly visible. You can then hand in the parcel at any Deutsche Post post office or DHL Packstation free of charge.
Cancellation right in Germany
You may cancel this contract within fourteen days without giving a reason. The cancellation deadline is fourteen days from the day on which you or a third party named by you (not the carrier) received the order.
In order to exercise your cancellation right, you must send us
Anna Christina Rau
Telephone: +49 / 41 63 / 829 83 81
a clear declaration (e.g. by e-mail or a letter sent by post) of your intention to cancel this contract. For this, you can use the cancellation form enclosed with your order; however, this is not obligatory.
You will be deemed to have met the cancellation deadline if you send the declaration of your intention to exercise your cancellation right before the deadline expires.
Consequences of cancellation
If you cancel this contract, we are obliged to return all the payments we received from you, including delivery costs (except for any additional costs incurred if you requested a delivery method other than the cheapest standard delivery method we offer), within fourteen days of the day on which we received your notification that you are cancelling the contract. We will return your payment using the same method you used for the original transaction unless we expressly agree otherwise in writing; under no circumstances will you be charged any fees for this repayment.
We may refuse to return your payment until we receive the items you ordered or until you provide evidence that you have sent the order back to us, whichever happens first.
In any case, you must send the items back or hand them over to us within fourteen days of the day on which you notified us that you are cancelling this contract. You will be deemed to have met the deadline if you send us the items before the fourteen-day deadline expires. We will bear the costs of returning the items.
You will only have to compensate us for any loss of value if this was caused by the items being handled in any other way than that necessary to examine their quality, properties and function.
The cancellation right is void if you were engaging in a commercial activity or acting in your capacity as a self-employed person when you concluded the contract.
Cancellation right in Europe
Unlike in Germany, customers in other European countries must bear the direct costs of returning the items.
End of cancellation instruction